Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

  • All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
  • Goods must be complete, unused, and in ‘AS NEW’ condition as received. If the box has been opened, we cannot return the item.
  • Include the invoice with the return. If the goods awe defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product’s factory packing (carton) or product itself.
  • Goods must be returned to our Returns Department either by yourself or sent by a courier.
  • Delivery charges for returning an item(s) are to be paid and are the responsibility of the customer.
  • Once Bakewares.qa  received the products, it will be sent for inspection:
  • If you return an item if seal is broken or if it is in non-sellable condition, then Bakewares.qa holds the right to reject or accept the return based on product condition.
  • Send pre-authorized returns to the address mentioned in the contact us page. Refunds will be done only through the Original Mode of Payment.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange.

EXCEPTIONS

The following items cannot be exchanged: 

  •     Edibles (opened)   
  •     Silicon Molds   

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  •        Opened items cannot be exchanged
  •        Opened Edibles cannot be exchanged/Returned
  •        Damaged items cannot be returned/Returned

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@bakewares.qa